Lung transplant is a major, life-changing surgery, and after transplant, patients have a whole range of new information and support needs. The motivation for this project came from a need to find a better way to educate patients about medication and lifestyle changes after lung transplant, and
to help them to better adhere to medical instructions long term.
This project involved a research-based, iterative process to explore ways to create a service that empowers lung transplant patients to communicate their needs and more actively engage with the care and education provided by the transplant team.
The final design for this project is a service design centred around a patient folder. Components of this folder act as touch points throughout the patient journey from recovery after surgery and into the longer term. It creates a personalised patient experience which encourages patients to take more ownership of their healthcare.
Patient folder for lung transplant recipients.
Recovery section of the patient folder.
Medication alert card designed to prevent prescription errors.
Transplant clinic waiting room poster.
Suggestion box in the transplant clinic waiting room.
Research
Paper prototyping the patient folder.
User testing the patient folder.
User testing the medication alert card in pharmacies.
User testing the patient folder.